Shipping & Returns

Shipping policy

We generally take 48 hours to ship our orders out. However this will depend on your shipping method. For example, if you want express, priority mail, 1st air etc. these options are located within the shipping tab on our check out page.

 

Please be aware that all orders will take 1-5 business days depending upon what style you want. If we are out then we will email you of low stock of items etc. 

 

COVID -19 PANDEMIC POLICY 

Because of the pandemic that hit our area all orders will ship out a bit different. Orders that are free shipping will ship out up to 48 hours M-T. If you place an order Friday we will complete orders over weekend and ship on business days with our courier during M-F within thier respective business hours.

Any questions about order please email info@lulakollection.com we will assist you immediately.

Return & exchange policy

All returns will be refunded via store credit with a digital E GIFT CARD.

 

Customer is responsible for shipping costs of returned items.

 

Items must be sent back within 15 days from delivery date. Item must be sent back first in order for us to began the process of store credit.

 

Items must be returned unwashed with our tags and other materials. 

 

ALL items that were purchased as a sale is final. 

 

If items are a bit "shady" make sure you email us first with your name, order number, product name, picture of item and email us the issue of item. Once we receive the email we will attend to the issue and reach out to you for further instructions if necessary. Email us at info@lulakollection.com

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© 2018 by Lulakollection. 

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