shipping policy

In this article you will find the answers to the questions and topics below:

Return Policy

How to Return

Can I exchange my items?

Why can't I process a return?

Will I get charged for return shipping?

Refunds

 

Return Policy

Blush Mark offers free returns if you are not 100% satisfied with your purchase. We will issue a full refund (minus shipping and any Blush Mark Points) once your return is processed. You must process your return request through your Blush Mark account within 30 days of delivery to be eligible for return. Items must be unworn, unwashed, unaltered, and in original condition with the tags still attached. We cannot process the return of any faulty items. Items marked as FINAL SALE cannot be returned for any reason. 

NOTE: Points will be applied across the entire order. Each item in the order will have a portion discounted due to the points used. You will not get all your money back for the items ordered with points. 

IMPORTANT: Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Blush Mark items in your return package as we are unable to send them back to you.

 

In addition, please do not send your returns to the address on your Blush Mark package or to our office in LA. If you are unable to process your return label through your Blush Mark account, please email our CS team at hello@blushmark.com for assistance.

EXCHANGES:

We do not offer exchanges on any returned items. If you need a different size or another color, you will need to return your items and place a new order. Any coupons used on the original purchase cannot be applied to a new order. If you need to return an item you purchased during a sale, the sale price will not be given on a new order.

RESERVED RIGHTS REGARDING RETURNS:

We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to and not limited to:

• Irregular or excessive returns history indicative of "wardrobing"

• Irregular or excessive returns history involving worn, altered, laundered, damaged, missing items

• Potential fraudulent or criminal activity

• Bulk orders with multiple sizes/variations of items of the same type

HOW TO RETURN: 

If you created a Blush Mark Account: Log in to your Blush Mark account within 30 days of delivery and select the order you'd like to return.
If you checked out as a Guest: Go to the "Track Your Order" page within 30 days of delivery and provide your order number and email address to pull up your order.

 

 

• Begin the process by selecting RETURN on your order and follow the step-by-step return instructions on the screen.

• You will receive a prepaid return label and return authorization form via email within 24 hours. Please print out the return forms and shipping label.

• Pack up the item(s) you'd like to return back in the package they arrived in or in a package of similar size and shape and place the return authorization form in the package with your item(s).
  Please note: Blush Mark will only provide one prepaid return label per order so make sure you are returning all unwanted items at once. If another label is needed, Blush Mark will deduct the cost of the label, which is $9.00, from your return amount. Read this FAQ for more info.

• Additionally, please do not return your order with a different label that you purchased directly from a courier. If an order is returned that is not using one of our return labels, it cannot be refunded.

• Ensure that the items you are returning match your RMA authorization form. Any items not on the list will be considered an unauthorized return.

• Make sure any old labels are completely covered and place the new shipping label on the package to ensure your return is delivered back to us successfully. 

• Drop your return off with the designated shipping carrier on your prepaid return label - you can hand your return to a delivery driver, drop it off at a local dropbox, or take your return to a local pick-up location.

• You'll receive an email confirmation for your records when your refund is complete.

Refunds are processed once your return is entered back into our warehouse. For more information on when you'll receive your refund, check out our FAQ: Refunds

PLEASE NOTE: You cannot begin the return process until your order is marked as DELIVERED. In some cases, it may take several days for your order to update to the DELIVERED status. Your order may take up to 72 hours to update.

1. Begin the return process by selecting RETURN on your order and follow the return instructions to select the items you're returning and your refund method.